Community Tech Help
A safe space for older people to explore the digital world
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Lively’s ‘Tech and Tea’ program offers friendly tech help for older residents, delivered by specially-trained young Helpers (aged 18–25) to be a warm and respectful guide to the online world.
Sessions are run out of accessible community venues such as libraries, community centres or senior citizens centres, and offered as a mix of 1:1 private sessions, group workshops or pop-ups.
We partner with local councils, community venues and retirement villages to make these sessions freely available to their residents. Find out more about partnering with Lively here!
Learn more about ...
Choosing a smartphone and setting it up
Checking and sending emails and gmail
Sending SMS messages
Facebook & social media
Video calling
Connecting to WiFi and internet browsing
Using ABC iView, SBS on demand and Netflix
Listening to music, radio & podcasts
Taking photos & videos
Watching movies & TV on your device
Writing documents & Microsoft Word
Helping with accessibility
And more!
“I’ve learned how to communicate with my children and grandchildren, it’s been really nice to see their faces. I’m finding out things that I never thought I could do. I did a European tour 5 years ago, after a few sessions with my Helper, I could track my trip and retrace my steps."
“My Helper has taught me Facebook and YouTube. I'm more confident now to do it by myself. I’ve had a computer for a while, but now I’m more interested. I’ve been able to use Skype and learn how to video chat.”
"The digital divide is a serious problem for our generation, and I’m an educated person. Tech is scary and the consistency of this program has been reassuring. It’s felt like an equal partnership, a creative process. It’s been a personalised life-line, very unique and unrushed.”
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